YaYa PII SC is a licensed Payment Instrument Issuer that provides innovative payment solutions through mobile wallet software systems. Established in 2022, YaYa PII SC operates under the Licensing and Authorization of Payment Instrument Issuers Directive No. ONPS/09/2023 issued by the National Bank of Ethiopia. We specialize in developing and managing mobile applications for both iOS and Android that enable the following services:
- Cash-in and cash-out transactions
- Local money transfers, including domestic remittances
- Transfers and loads to cards or bank accounts
- Domestic payments such as purchases from merchants and bill payments
- Over-the-counter transactions
- International remittance services
Position: Call Center Representative/Agent
Qualifications:
- Education: Bachelor’s degree in any field, with technology-related or customer service training being an advantage.
- Language: Proficiency in additional local languages is highly desirable.
- Experience: Prior experience in a call center or customer service role is preferred.
Key Skills and Abilities:
- Strong verbal and written communication skills
- Effective problem-solving and the ability to handle challenging customers
- Multitasking capabilities and excellent time management
- Familiarity with CRM software or call center systems is an advantage
- Ability to thrive in a fast-paced environment while meeting performance goals
Role Overview:
The Call Center Representative is responsible for delivering exceptional customer service by addressing client inquiries, resolving issues, and managing concerns professionally. This role involves handling both inbound and outbound calls while aiming to maintain customer satisfaction and uphold company standards.
Key Responsibilities:
- Stay updated on company products and services to provide accurate information to customers, including new features.
- Adhere to company policies, call scripts, and performance standards while handling calls.
- Address inquiries about products, services, billing, and accounts via phone, email, or chat.
- Resolve customer issues and concerns efficiently and escalate more complex cases when necessary.
- Handle customer complaints with professionalism, ensuring positive resolutions.
- Maintain records of all customer interactions and report irregularities or trends to the supervisor.
- Share insights and recurring customer issues to help improve services.
- Perform additional tasks as assigned by the supervisor.
Why Work With Us?
At YaYa Wallet, you’ll be part of a dynamic, inclusive team shaping the future of FinTech. We provide opportunities to work with industry experts, grow your skills, and drive meaningful change. Our competitive benefits package and professional development opportunities make this an exciting place to build your career. Join us in our mission to transform FinTech and help individuals and businesses succeed financially.
Salary: Competitive, based on experience
Location: Addis Ababa
Deadline: October 7, 2024
How to Apply:
Please apply through the following link:https://erp.yayawallet.com/jobs/apply/call-center-representative-agent-30
