Wegagen Bank S.C. stands as a distinguished private commercial bank, delivering a broad spectrum of top-tier banking services across Ethiopia, showcasing an ever-expanding and impressive operational performance.
Presently, the bank has crafted a fresh strategic blueprint and subsequently scrutinized its organizational framework. With a vast network of service outlets, including branches and Forex offices, surpassing the mark of 400, the bank caters to almost every corner of the nation.
Consequently, the Bank is actively seeking accomplished professionals with outstanding track records to fill the following vacant positions, offering competitive salaries and comprehensive benefits packages:
Position 1: Customer Complaint Management Officer-I
Qualifications and Experience:
- Bachelor’s degree in Management, Marketing, Economics, or a related field with a minimum of three (3) years of relevant work experience in Customer Complaint Management.
Additional Required Skills:
- Proficiency in English, Amharic, Oromifa, Tigrigna, and Somali languages.
Job Description:
- To address customer complaints promptly and provide effective solutions, ensuring customer satisfaction and smooth operations.
Location: Head Office
Position 2: Senior Customer Complaint Management Officer
Qualifications and Experience:
- Bachelor’s degree in Management, Marketing, Economics, or a related field with at least four (4) years of relevant work experience in Customer Complaint Management.
Additional Required Skills:
- Proficiency in English, Amharic, Oromifa, Tigrigna, and Somali languages.
Job Description:
- To handle customer complaints effectively, aiming for customer satisfaction and operational excellence.
Location: Head Office
Position 3: Principal Multimedia Officer
Qualifications and Experience:
- Bachelor’s degree in Marketing, Management Information System, Information Technology, Journalism, or a related field with a minimum of six (6) years of relevant work experience.
Job Description:
- To manage the bank’s website and digital platforms, utilizing various graphic designs to disseminate valuable information about the bank’s products, services, and performance, thereby enhancing the bank’s reputation and market share.
Location: Head Office
Position 4: Branch Manager III
Qualifications and Experience:
- Master’s/Bachelor’s degree in Accounting, Management, Business Administration, Economics, or a related field with four (4)/six (6) years of relevant work experience; including at least one year as Assistant Branch Manager or Customer Service Supervisor.
Job Description:
- To drive sustainable growth and profitability by promoting the bank’s products, marketing new offerings, acquiring and retaining customers, and enhancing operational efficiency and customer service within the branch.
Location: Jimma Town, Branches under City Districts
Position 5: Branch Manager I
Qualifications and Experience:
- Master’s/Bachelor’s degree in Accounting, Management, Business Administration, Economics, or a related field with six (6)/eight (8) years of relevant work experience; including a minimum of two years as Branch Manager II.
Job Description:
- To contribute to the bank’s sustainable growth and profitability through effective cross-selling, marketing, customer acquisition and retention, and continuous improvement of operational efficiency and customer service within the branch.
Location: Branches under City Districts
Application Deadline: March 30, 2024
How to Apply:
Interested candidates who meet the specified criteria are encouraged to submit their applications, along with CV and testimonials, through https://vacancy.wegagenbanksc.com.et:9090 from Monday, March 25, 2024, to Saturday, March 30, 2024. For inquiries, contact Tel. 0115-523800.
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