Washington HealthCare Plc (WHC) is a distinguished secondary care facility located in Addis Ababa, committed to delivering high-quality, affordable healthcare to both local and international patients. Since opening in January 2015, and with the expertise of Ethiopian, American, and visiting doctors, WHC has catered to over 120,000 patients. Originally specializing in internal medicine, WHC now provides 24-hour care across various subspecialties including cardiology, neurology, and oncology. The center aims to evolve into a multi-specialty service, and ultimately a tertiary care hospital and medical school.
Position 1 – Junior Customer Service Officer
Education: Bachelor’s degree in any field
Experience: None required
Skills
Ability to remain composed in stressful or challenging customer situations
Proficiency in using computers
Prior experience in customer support is beneficial
Key Responsibilities
Assist and direct clients based on their requests
Maintain a positive, empathetic, and professional demeanor at all times
Respond promptly to customer inquiries
Communicate with customers through various channels
Address and resolve customer complaints
Process orders, forms, applications, and requests
Provide feedback on the customer service process to enhance efficiency
Ensure customer satisfaction through professional support
Position 2 – Junior Nurse Professionals
Education: Bachelor’s degree in nursing
Experience: None required
Key Responsibilities
Identify and act on patients’ care requirements, focusing on their needs
Create a compassionate environment by offering psychological support
Address or report patients’ needs or problems
Prepare patients for examinations and perform routine diagnostic checks (e.g., monitoring pulse, blood pressure, temperature; administering drugs and injections)
Monitor and document patients’ conditions and care services
Handle medical emergencies
Manage workloads
Adhere to care regulations and standards
Collaborate with a multidisciplinary team
Position 3 – Associate Engineer
Education: BSc in Civil Engineering or Construction Management
Experience: Minimum of five years in Site Engineer or Office Engineer roles, with experience in at least two construction projects; experience in healthcare sector construction is highly desirable
Ability to learn and apply new technologies
Proven capacity to perform under pressure and in dynamic environments
Strong communication and organizational skills; experience working in fast-paced teams
Fluency in English is required
Key Responsibilities
Perform engineering tasks as directed by the CPM (Construction Project Manager)
Assist in project development and implementation planning
Prepare quality control and work plans to oversee construction activities
Review project timelines and material costs; facilitate prompt approvals
Conduct continuous quality control, monitoring, and evaluation of ongoing projects
Review and approve payment requests
Support operations, finance, and other teams with construction-related tasks
Prepare construction reports, track pending issues, and identify risks
Term of Employment: Project-based, one-year contract initially
Duty Station(s): Addis Ababa, Project Sites
Salary & Benefits: Competitive
Position 4 – Scrub Nurse
Education: Bachelor’s degree in nursing
Experience: At least five years as a scrub nurse, with experience in orthopedic, urology, and neurosurgery preferred
Key Responsibilities
Prepare the operating room with sterilized instruments and equipment
Assist during surgery by providing instruments, maintaining the sterile field, and anticipating the surgeon’s needs
Manage and account for all surgical instruments
Prepare and position patients for surgery
Assist with post-operative care and documentation
Adhere to safety, sterilization, and infection control protocols
Salary & Benefits: Negotiable and Attractive
Position 5 – ICU and Critical Care Nurse
Education: Bachelor’s degree in nursing
Experience: At least five years as an ICU or critical care nurse
Understanding of health information structures and technology
Availability for 12-hour shifts (day and night)
Strong empathy, communication skills, and ability to handle stressful situations
Key Responsibilities
Evaluate and monitor patient progress
Identify changes in patients’ conditions and initiate treatment
Provide regular updates to doctors, patients, and families
Respond to medical emergencies and alert appropriate doctors
Complete paperwork and maintain patient records
Develop and implement effective care plans
Salary & Benefits: Negotiable and Attractive
Position 6 – Matron
Education: Bachelor’s degree in nursing
Experience: 3-5 years as a Matron
Understanding of health information systems and technology
Strong leadership, communication, and clinical skills
Ability to work under pressure and commitment to professional development
Key Responsibilities
Mentor and guide nursing staff, ensuring high standards of patient care
Recruit, train, and manage nursing staff; handle scheduling and conflict resolution
Oversee patient safety, handle complaints, and ensure compliance with care standards
Lead quality improvement initiatives and conduct audits
Manage nursing operations, resources, and budgets
Develop and enforce nursing policies and regulatory compliance
Advocate for patient rights and promote patient-centered care
Organize staff training and continuous education
Ensure preparedness for emergencies
Salary & Benefits: Negotiable and Attractive
