Edomias International Plc. stands out as a leading provider of human resource solutions in Ethiopia, with over 15 years of service to clients.
Position 1: Recruitment Officer
Responsibilities:
- Actively manage recruitment tasks including job description preparation, ad postings, and overseeing the hiring process.
- Monitor employees’ pension contributions.
- Assist in the development and execution of HR strategies and systems.
- Provide guidance on HR policies and procedures.
- Design and implement effective onboarding processes.
- Create and manage training and development programs.
- Support performance management efforts.
- Aid in handling disciplinary and grievance issues.
- Maintain employee records in compliance with policies and legal standards.
- Ensure employment conditions adhere to legal requirements.
Job Requirements:
- Qualification: BA in Management, HRM, or related fields.
- Experience: 3-4 years in a similar role.
- Skills Required:
- Proven experience in recruitment or other HR roles.
- Knowledge of HR functions including pay, benefits, recruitment, and training.
- Understanding of labor laws and disciplinary procedures.
- Proficiency in MS Office; familiarity with HRMS is advantageous.
- Excellent organizational, time-management, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- High level of ethics and reliability.
Position 2: Receptionist
Job Summary: The receptionist ensures a positive and welcoming experience for all visitors. Responsibilities include managing calls, greeting guests, handling appointments, and supporting various administrative functions.
Responsibilities:
- Front Desk Management:
- Greet visitors professionally and courteously.
- Direct incoming calls to appropriate departments.
- Keep the reception area tidy and organized.
- Visitor Assistance:
- Register visitors and ensure adherence to security protocols.
- Provide information about the organization and direct visitors accordingly.
- Appointment Scheduling:
- Arrange appointments and manage calendars.
- Inform staff about scheduled appointments and visitors.
- Communication Handling:
- Manage incoming and outgoing mail and packages.
- Respond to email inquiries and distribute messages.
- Administrative Support:
- Perform data entry, filing, and document preparation.
- Manage office supplies and facilitate medical reimbursements with the insurance company.
- Multi-Tasking:
- Handle multiple tasks while maintaining professionalism.
- Problem Solving:
- Address visitor and caller inquiries or direct them as needed.
Qualification:
- Education: Diploma or equivalent; additional office administration training is a plus.
- Experience: 3 years in a similar role preferred.
- Additional Skills:
- Strong communication skills in English and Amharic; knowledge of other languages is a plus.
- Excellent organizational and multitasking skills.
- Prior experience in customer service is beneficial.
- Familiarity with office equipment and basic office software.
- Professional demeanor and appearance.
Position 3: AAA Technology Engineer
Job Responsibilities:
- Design and implement AAA (FBB & WiFi) solutions for network and application access control.
- Deploy and maintain AAA servers, gateways, and client configurations.
- Integrate AAA systems with directory services, policy servers, and billing platforms.
- Configure and troubleshoot protocol profiles and server groups.
- Develop and enforce access control policies and entitlements.
- Audit AAA transactions and performance.
- Provide Level 1 and 2 support for production issues.
- Communicate AAA impacts and updates to stakeholders.
- Assist in capacity planning and infrastructure sizing.
- Contribute to documentation and knowledge sharing.
Education and Experience:
- Degree: Bachelor’s in Information Technology, Computer Science, or related field.
- Experience: 5+ years with AAA protocols, platforms, and systems.
- Skills: Excellent communication skills in English; expertise with RADIUS, Diameter, TACACS+ authentication protocols; hands-on experience with Cisco, Juniper, and Huawei AAA infrastructure.
Position 4: Contact Center Technology Engineer
Job Responsibilities:
- Lead the design, integration, and deployment of contact center platforms and technologies.
- Administer Huawei IPCC, servers, storage, and call control platforms.
- Develop IVR workflows and agent desktop applications in Huawei environments.
- Integrate contact center systems with CRM, databases, voice logging, and other third-party applications.
- Configure and support quality management and workforce optimization tools.
- Troubleshoot independently and provide Level 1 support.
- Ensure all applications function correctly and issues are resolved promptly.
- Communicate effectively with internal teams and external stakeholders.
- Work flexible hours as needed for maintenance.
Education and Experience:
- Degree: Bachelor’s in Information Technology, Computer Science, or related field.
- Experience: 5+ years in designing, deploying, and supporting contact center systems.
- Skills: Excellent English communication skills.
Position 5: VAS Technology Engineer
Job Responsibilities:
- Design, implement, and support VAS platforms and services.
- Develop and maintain API integrations between VAS and core systems.
- Manage high-volume VAS traffic, monitor SLAs, and plan capacity.
- Troubleshoot technical issues on infrastructure, network elements, or interfaces.
- Provide Level 1 and 2 support and manage escalations.
- Communicate VAS changes, impacts, and outages to stakeholders.
- Evaluate and recommend new technologies.
- Share technical knowledge through documentation and knowledge transfer.
Education and Experience:
- Degree: Bachelor’s in Information Technology, Computer Science, or related field.
- Experience: 5+ years in VAS technologies like SMS, USSD, VMS, CRBT.
- Skills: Excellent written and verbal communication skills.
Location: Addis Ababa
Application Deadline: August 23, 2024
How to Apply:
Qualified candidates should send an application letter and CV to info@jobsinethiopia.net, specifying the job title “VAS Technology Engineer.” Applicants with a strong desire to stay updated on emerging VAS solutions are encouraged to apply within 7 days of the advertisement. Only shortlisted candidates will be contacted.
