TechnoServe, Inc. is a global non-profit organization established in 1968, dedicated to economic development. Its mission is to empower entrepreneurial individuals in underdeveloped rural regions to establish businesses that generate income, create opportunities, and drive economic progress within their families, communities, and countries.
Position 1 – Senior IT Specialist
Required Qualifications and Experience
- Education: Master’s degree in Computer Science, Information Technology, Information Science, or Information Systems from an accredited institution.
- Experience: A minimum of 5 years of experience managing and supporting IT infrastructure and services, ideally within an international NGO.
- Technical Skills:
- Proficiency in Microsoft Windows 10, Microsoft Windows Server 2012 R2, and networking equipment (routers, firewalls, switches, access points, network printers, NAS devices).
- Expertise in configuring and troubleshooting business applications/systems and a strong understanding of Google Workspace.
- Competence in IT service management, video conferencing systems, and customer support.
- Language: Excellent command of English, both written and spoken.
Location: Addis Ababa
Application Deadline: October 19, 2024
Key Responsibilities
- Oversee the execution of all IT tasks within the organization. Identify areas for improvement in daily business operations and propose or implement IT solutions.
- Manage IT incidents and issues, ensuring timely and effective resolution.
- Maintain a reliable IT environment, including server room management, ensuring business continuity in case of interruptions.
- Install, configure, and manage servers, printers, UPS systems, video conferencing equipment, and networking devices.
- Ensure the security and functionality of wired and wireless LANs to minimize network disruptions.
- Update and enforce country-specific IT policies and procedures as needed.
- Set up a secure data backup system, ensuring reliable data restoration in case of loss.
- Identify IT procurement needs, include them in the fiscal budget, and coordinate with the procurement team for timely acquisition.
- Maintain records of TechnoServe’s IT assets, including network maps, accounts, system-level passwords, and configuration files.
- Coordinate local IT activities with regional and global initiatives.
- Manage internet service provider relationships to ensure timely resolution of connection issues.
User Support
- Provide IT support to both main and project offices, including resolving technical issues via telephone, email, or on-site assistance.
- Offer technical support for network connectivity, corporate applications, conference systems, PBX, printers, and other devices.
- Configure PCs for new staff members, create user accounts, and provide IT training.
- Assist with the configuration and optimal use of tablets and smartphones.
- Provide training on new technology and IT systems to build staff capacity.
- Establish network systems in new branch/project offices.
Application Link: Senior IT Specialist Job Posting
Position 2 – Business Advisor 2
Required Qualifications and Experience
- Education: Bachelor’s degree in Business, Economics, Supply Chain Management, Agricultural Economics, Finance, or a related field. Alternatively, 5+ years of relevant work experience can substitute for a degree.
- Experience: At least 3 to 5 years of professional experience, preferably in the private sector. No prior coffee industry experience is required, as training will be provided.
- Skills:
- Strong planning, organizational, and time management abilities.
- Proficient in computer skills and adaptable to new technologies.
- Strong interpersonal and cross-cultural communication skills.
- Entrepreneurial mindset with problem-solving abilities.
- High integrity and self-motivation.
Location: Dilla
Application Deadline: October 19, 2024
Key Responsibilities
- Support wet mill owners and staff by delivering training on quality processing, sustainability standards, and bookkeeping.
- Provide business coaching to improve internal management, coffee quality, and profitability.
- Conduct on-site performance audits and offer feedback on operational costs and benchmarking.
- Assist clients with compliance to sustainability standards and enhance processing practices.
- Encourage good management, governance, and the strategic placement of purchasing points.
- Aid in the implementation of digital bookkeeping and traceability systems.
- Develop and adapt technical materials such as lesson plans, audit questionnaires, and business profiles.
- Collect and analyze data on cherry harvest progression, wet mill revenues, expenses, and market prices.
Stakeholder Management and Program Representation
- Build strong relationships with stakeholders including the Coffee and Tea Authority, Agricultural Office, and Trade Office at the woreda level.
- Assist in expanding the wet mill program to other woredas and promote gender inclusivity.
- Act as a program ambassador in the operational area.
Application Link: Business Advisor 2 Job Posting
