Shabelle Bank is a fully licensed Commercial Bank in Ethiopia, operating under the principles of Islamic banking and committed to avoiding interest-based transactions.
Position 1: Branch Manager /External – Three Positions
Job Purpose:
Lead and coordinate the marketing activities of all department employees, contributing to the sustainable and profitable growth of the Bank. Enhance branch operation efficiency and resource utilization by improving customer satisfaction, retention, and attraction through excellent customer service delivery.
Key Duties and Responsibilities:
Plan and coordinate overall branch activities.
Identify and recruit potential clients, providing professional advice.
Motivate and coach staff.
Develop and implement service delivery plans for optimal excellence and customer experience.
Coordinate marketing efforts and ensure adherence to the bank’s brand standards.
Manage customer service levels to meet expectations.
Check and sign the daily cash book with the customer service manager.
Measure branch staff’s operational performance periodically and assist in developing customer relationships.
Rectify discrepancies and address feedback reported by internal auditors promptly.
Job Requirements:
Bachelor’s degree in accounting & finance, Economics, or other business-related fields.
5 years’ experience in banking industries.
Full professional qualifications are desirable.
Specialist experience in the banking sector will be advantageous.
Language Requirements:
Local language (mandatory), English, Somali, and Amharic.
Proficient communication skills in English, encompassing both verbal and written proficiency.
Knowledge of the location context is a bonus.
Location: Kabridahar, Filtu, & Kabribayah, Somali
Position 2: Branch Manager /External
Job Description:
Purpose of the Job:
Lead and coordinate the marketing activities of all branch employees, supporting sustainable and profitable growth while enhancing operational efficiency and resource utilization through excellent customer service delivery.
Key Duties and Responsibilities:
Plan and coordinate overall branch activities.
Identify and recruit potential clients, providing professional advice.
Motivate and coach staff.
Develop and implement service delivery plans for optimal excellence and customer experience.
Coordinate marketing efforts and ensure adherence to the bank’s brand standards.
Manage customer service levels to meet expectations.
Check and sign the daily cash book with the customer service manager.
Measure branch staff’s operational performance periodically and assist in developing customer relationships.
Rectify discrepancies and address feedback reported by internal auditors promptly.
Job Requirements:
Bachelor’s degree in accounting & finance, Economics, or other business-related fields.
5 years’ experience in banking industries.
Full professional qualifications are desirable.
Specialist experience in the banking sector will be advantageous.
Language Requirements:
Local language (mandatory) and English.
Proficient communication skills in English, encompassing both verbal and written proficiency.
Knowledge of the location context is a bonus.
Location: Welosafer, Addis Ababa
Position 3: Branch Manager /External
Purpose of the Job:
Lead and coordinate the marketing activities of all employees within the branch, supporting sustainable and profitable growth while enhancing operational efficiency and resource utilization through excellent customer service delivery.
Key Duties and Responsibilities:
Plan and coordinate overall branch activities.
Identify and recruit potential clients, providing professional advice.
Motivate and coach staff.
Develop and implement service delivery plans for optimal excellence and customer experience.
Coordinate marketing efforts and ensure adherence to the bank’s brand standards.
Manage customer service levels to meet expectations.
Check and sign the daily cash book with the customer service manager.
Measure branch staff’s operational performance periodically and assist in developing customer relationships.
Rectify discrepancies and address feedback reported by internal auditors promptly.
Job Requirements:
Bachelor’s degree in accounting & finance, Economics, or other business-related fields.
5 years’ experience in banking industries.
Full professional qualifications are desirable.
Specialist experience in the banking sector will be advantageous.
Language Requirements:
Local language (mandatory) Afan Oromo, and Amharic, and English.
Proficient communication skills in English, encompassing both verbal and written proficiency.
Knowledge of the location context is a bonus.
Location: Awadey, Oromia
How to Apply:
Interested candidates meeting the above requirements should submit their brief CVs (written in English), with a maximum of three pages in PDF format, including three professional referees with their contacts (both email and phone) via www.ethiojobs.net. Note that only short-listed candidates will be contacted throughout the selection process, and hard copies or physical applications will not be accepted. The Bank reserves the right to cancel the advertised post, and Shabelle Bank does not charge a fee at any stage of the recruitment process.
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