New Vacancy Announcement at Meba Microfinance Institution S.C.
Meba Microfinance Institution S.C., currently in the formation phase, is a registered microfinance establishment under the supervision of the National Bank of Ethiopia (NBE). As we near completion of our preparatory phase, we are actively working towards meeting the requirements set forth by the NBE to commence full-fledged operations. Our headquarters will be located in Addis Ababa.
Position 1: Junior/Trainee Customer Service Officer
Job Description:
The Junior/Trainee Customer Service Officer is responsible for familiarizing themselves with the overall operations of the company and branch, gathering financial performance data from various sources, and identifying potential savers.
Key Responsibilities:
Acquaintance with company saving & credit guidelines and branch operations
Providing orientation to clients on savings and loan utilization
Identification of potential high-value depositors, institutions/groups, and individuals
Assisting in evaluating customer survey feedback implications
Coordinating client orientation regarding available savings products, emphasizing customer value propositions
Monitoring saving deposit and withdrawal recording, reconciling subsidiary ledgers monthly
Collecting data on savings and preparing monthly reports
Assisting in designing client exit survey tools to capture feedback for policy and procedural adjustments
Tracking dormant and inactive accounts, updating client passbook entries as required
Promoting company saving products effectively and conducting saving mobilization activities daily
Education:
BA Degree/College Diploma/TVET level 4 in Marketing/Management/Accounting or related fields
Experience:
No prior experience required, with at least two years in a similar position
Good knowledge of the microfinance industry
Understanding of company operation policies
Familiarity with banking and marketing management principles and practices
Proficiency in financial and marketing management concepts
Strong communication skills
Reports to: Branch Manager
Department/Service: Operation
Position 2: Branch Cashier I
Key Responsibilities:
Handling branch cash transactions efficiently
Maintaining accurate records of cash transactions and ensuring compliance with financial regulations
Providing basic customer service related to cash transactions
Assisting in branch operations as needed
Education:
BA Degree/College Diploma/TVET level 4 in Marketing/Management/Accounting or related fields
Experience:
No prior experience required, with at least one year in a similar position
Good knowledge of the microfinance industry
Basic understanding of accounting principles
Familiarity with records management
Basic computer skills
Reports to: Branch Manager
Department/Service: Operation
Position 3: Customer Service Officer I
Key Responsibilities:
Providing excellent customer service and support to clients
Assisting clients with their financial needs and inquiries
Understanding and promoting the company’s products and services
Participating in customer surveys and feedback analysis
Ensuring compliance with company policies and regulations
Education:
BA Degree/College Diploma/TVET level 4 in Marketing/Management/Accounting or related fields
Experience:
2-3 years of relevant experience, with at least two years in a similar position
Good knowledge of the microfinance industry
Understanding of company operation policies
Knowledge of banking and marketing management principles and practices
Strong communication skills
Reports to: Branch Manager
Department/Service: Operation
Position 4: Branch Accountant I
Key Responsibilities:
Managing branch financial transactions and records
Preparing financial reports and statements
Guaranteeing adherence to financial regulations and internal company protocols
Supporting financial analysis and budgeting procedures
Employing accounting software for efficient data handling and analysis
Education:
Bachelor’s Degree/College Diploma/Technical and Vocational Education and Training (TVET) Level 4 in Accounting and Finance
2-3 years of relevant experience, with at least two years in a similar position
Good knowledge of the microfinance industry
Proficiency in financial analysis methods and techniques
Understanding of company financial policies and regulatory directives
Basic computer skills, including proficiency in Peachtree software
Reports to: Branch Manager
Department/Service: Operation
Position 5: Executive Secretary Cashier
Primary Duties:
Assist the Chief Executive Officer by providing administrative support.
Manage office correspondence and communication channels.
Organize and maintain files and documents efficiently.
Aid in the preparation of reports and presentations.
Fulfill cashier duties when required.
Education:
Bachelor’s Degree, College Diploma, or TVET Level 4 in Secretarial Science, Office Management, or a relevant field.
Experience:
Minimum of 3-4 years in secretarial positions, with at least two years in a similar capacity.
Strong understanding of office management principles and practices.
Proficient in business correspondence and report drafting.
Reporting Line: Chief Executive Officer
Department/Service: Office of the Chief Executive Officer
Position Title 6 : Branch Manager I
Education:
Bachelor’s Degree or College Diploma in Marketing, Management, Economics, Accounting, or a related field.
Experience:
2-4 years of relevant experience, with at least two years in a similar or senior position
Strong leadership and communication skills
Demonstrated ability to work effectively with teams
Experience in mobilizing funds and working with partners
Basic computer skills and excellent written and oral communication skills
Reports to: Manager, Operation Department
Department/Service: Operation
Position 7: Marketing, Planning, and Business Development Officer
Education:
MA/B.A degree in Accounting and Finance and Business Administration field of studies
Experience:
2-4 years of relevant experience, with at least two years in a similar position
Proficiency in computer software such as SPSS, STATA, and project management tools
Reports to: Chief Executive Officer
Department/Service: Marketing, Planning, and Business Development
Position 8: Finance and Administration Manager
Key Responsibilities:
Overseeing financial management and administration functions
Developing and implementing financial strategies and policies
Leading and building cohesive teams
Ensuring compliance with regulatory requirements
Managing IT infrastructure and innovative programs
Education:
Minimum of first degree in BA/MBA/MA/MSc. in Accounting, Economics, Management, or related fields
Experience:
8-6 years of relevant experience, with at least three years in a managerial position
Strong understanding of microfinance industry and financial management
Reports to: Chief Executive Officer
Department/Service: Chief Executive Officer
Position 9: Operation Department Manager
Key Responsibilities:
Overseeing all aspects of operations within the department
Education:
Minimum of first degree in BA/MBA/MA/MSc. in Accounting, Economics, Management, or related fields
Experience:
8-6 years of relevant experience, with at least three years in a managerial position
Advanced knowledge of retail banking operations and compliance regulations
Reports to: Chief Executive Officer
Department/Service: Chief Executive Officer
Location: Addis Ababa
Deadline: April 27, 2024
How to Apply:
Interested applicants should send a soft copy of their CV, scanned copy of testimonials, and an application letter outlining their qualifications, experience, and motivation for the position to the email address: Mebahr21@gmail.com. Please include the name of the position applied for in the subject line. Additionally, provide at least three references from current and former supervisors.
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