Position: Entry-Level IT Officer
ROLE OBJECTIVE
Reporting to the IT Coordinator, the incumbent will be responsible for organizing and coordinating ERP systems across the head office and regional sites. This role involves driving technology utilization within the organization, devising effective IT strategies, aiding in the development and implementation of IT security standards and policies, and delivering technology support and solutions to meet organizational needs. The IT Officer will lead team meetings, assign action items, and ensure timely project completion. Serving as a subject matter expert, they will address queries and provide guidance on all ERP System projects.
KEY DUTIES AND RESPONSIBILITIES
Information Technology Project Officer Responsibilities:
Assist in the implementation of new systems or procedures within Environmental Health, Planning, Corporate Safety, Building Control, and Local Land Charges, ensuring swift and effective communication across the service and Customer Services Centre.
Manage the company’s website pages, collaborating with ICT and Regulatory Services personnel to ensure registers and data are updated to industry standards, promoting customer self-service where feasible.
Provide day-to-day IT support to professional staff, addressing routine queries and escalating more complex issues as needed.
Liaise with the company’s partners and suppliers to ensure coordinated management, development, and testing of IT systems and related projects.
Facilitate communication between business users and developers to ensure customer requirements are accurately translated into design specifications.
Conduct user testing and evaluation to ensure ERP Modules and Websites offer an easy and positive user experience.
Troubleshoot ERP software-related issues and provide quick training sessions to ensure optimal use of ERP systems.
Contribute to shared team activities within the office and undertake other administrative tasks as required.
Maintain and update procedures relevant to the role’s functions and responsibilities.
Assist in systems administration tasks, including general computer support, upgrades, software installations, license management, server setup and management, network and printer support, equipment deployment, inventory management, and end-user support.
Prepare guidelines, checklists, and logbooks to ensure teammates follow an appropriate maintenance schedule for computers, printers, and communication equipment.
Provide user training on common business applications and the use of Kerchanshe ICT systems.
Perform any other duties as required.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field.
Certificate of training in Project Management and System Administration.
Cross-functional expertise in ERP Cloud Systems.
EXPERIENCE
0 years of experience (entry-level).
SKILLS AND ABILITIES
Ability to work with minimal supervision.
Independent troubleshooting skills, including root cause analysis and technical issue isolation.
Commitment to client orientation and structured work.
Strong planning and scheduling abilities, detail-oriented, dedicated to task and delivery, multitasking.
Fluency in English, both written and spoken.
ADDITIONAL SKILLS
Completer/finisher skills and effective problem-solving to drive projects forward.
Commitment to continuous professional development and staying updated on new technology.
Highly motivated with facilitation skills.
APPLICATION PROCESS
Applicants meeting the criteria are invited to submit a detailed curriculum vitae with supporting documents/credentials and a cover letter to hr@kerchanshe.com or through our website. Please use the subject line “Junior IT Officer” and include the date in the subject line. Applications should be submitted within seven working days from Dec 12, 2023, up to Dec 19, 2023.
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