Kacha Digital Financial Service S.C. stands as a leading digital platform offering seamless financial solutions within Ethiopia. As the primary private payment instrument issuer authorized by the National Bank of Ethiopia, registered under NPS/PII/002/2022, we are dedicated to advancing financial inclusion and supporting Ethiopia’s digitalization objectives.
Our digital platform delivers mobile money, bill payments, remittances, and merchant services, ensuring accessibility to financial services for all Ethiopians, particularly those underserved and unbanked. Our commitment lies in empowering customers with convenient, affordable, and secure digital financial services that cater to their everyday needs.
At Kacha, our mission is to drive positive change and create value for our customers, employees, and society at large. We take pride in contributing to Ethiopia’s digital transformation and are dedicated to our role in achieving the nation’s economic and social development goals.
Position: Trainee – Call Center Agent
Educational Requirements:
Bachelor’s Degree in any field with proficiency in either Somaligna or Afan Oromo, in addition to Amharic and English.
Experience:
No prior experience required (Fresh Graduate)
The Trainee – Call Center Agent assumes a pivotal role in delivering exceptional customer service and support to users of our Digital Financial Service. Responsibilities include handling inbound calls, furnishing information, resolving inquiries, and ensuring a positive customer experience. The Trainee Call Center Agent acts as the primary point of contact for customers, addressing their concerns, and promoting the organization’s digital financial services.
Other Requirements:
Outstanding verbal communication skills, maintaining a clear and professional demeanor.
Active listening abilities and the capacity to empathize with customers to understand their needs.
Strong problem-solving and decision-making skills to effectively address customer inquiries and resolve issues.
Thorough attention to detail and precision in recording customer interactions.
Demonstrated patience, resilience, and professionalism in managing difficult or irate customers.
Location: Addis Ababa
Deadline: February 12, 2024
How to Apply:
Interested and eligible candidates can apply online via the provided link: Apply Here
Note: Communication will be conducted solely with qualified candidates.
for job notifications join telegram https://t.me/kenajob
