Jotun Ethiopia Job Opportunities
Position 1: Customer Relationship Officer
Qualifications:
- Bachelor’s degree
- 1-2 years of relevant experience in customer service
- Proficiency in Microsoft Office, particularly MS Excel
Application Deadline: August 30, 2024
Key Responsibilities:
- Coordinate with the Customer Service Department to ensure prompt and efficient processing of customer orders, implementing lean solutions and best practices.
- Accurately process and verify customer orders in a timely manner to meet Jotun’s on-time delivery targets.
- Monitor and follow up with the warehouse regarding customer delivery reports.
- Respond to customer inquiries via email, phone, or in-person promptly and professionally, delivering high-quality service.
- Manage customer returns following Jotun’s guidelines and procedures.
- Communicate with sales and customers to confirm order details and resolve any discrepancies.
- Collaborate with the Finance Department to address disputed credit items.
- Ensure all exception and promotional pricing adheres to Jotun’s guidelines.
- Address customer complaints effectively by understanding the issues and providing appropriate solutions to enhance satisfaction.
Position 2: Demand & Supply Planner
Qualifications:
- Bachelor’s degree in a relevant field
- 3-6 years of relevant experience in a manufacturing setting
Application Deadline: August 14, 2024
Key Responsibilities:
- Develop realistic production and purchase schedules for specific products or segments by analyzing customer demand and creating a daily plan that balances OTIF (On Time in Full), inventory levels, and production costs.
- Develop and analyze KPIs for the assigned area and support improvement initiatives.
- Enhance the planning process using ERP functionalities and implementing new practices according to Jotun’s best practices.
- Maintain strong communication with Purchasing, CSD, Sales, and Production to ensure accurate and effective daily planning.
Position 3: Purchasing Coordinator
Qualifications:
- Bachelor’s degree
- 2-4 years of relevant experience in purchasing within a manufacturing industry
Key Responsibilities:
- Determine and plan requirements for indirect and raw material categories based on communication with relevant departments.
- Source, select, and approve suppliers for indirect material categories, including conducting supplier audits when necessary.
- Assist user departments in ensuring optimal specifications for indirect and raw materials.
- Negotiate and secure the best possible agreements for indirect material categories following the Tactical Purchasing Process and utilizing appropriate contract formats.
- Implement and manage global or regional agreements as applicable.
- Place and monitor orders in Matrix as per agreements/contracts.
- Perform invoice control according to company guidelines.
- Apply the Category Management Concept to selected indirect material categories.
- Report on agreed KPIs to the Purchasing Manager.
Competencies:
- Networking: Build and leverage a network of contacts to achieve objectives.
- Systematic Approach: Use a methodical approach to plan, prioritize, and allocate resources effectively.
- Constructive Teamwork: Collaborate effectively, sharing knowledge and supporting team goals.
- Analysis & Judgment: Quickly analyze complex issues and make sound judgments.
- Initiative & Responsibility: Take proactive actions, drive results, and accept responsibility.
- Influence: Persuade and convince others, promoting plans and ideas successfully.
Application Link: Apply Here
