Hyatt Regency Addis Ababa seamlessly blends contemporary African design with a warm and memorable hospitality experience. Centrally located in Addis Ababa, the hotel is just 15 minutes from the airport, 15 minutes from the African Union headquarters, and within walking distance of the UNECA.
The Hyatt Regency Addis Ababa provides business and leisure travelers with meticulously designed facilities and services, aimed at fostering harmonious relationships within both the business and local communities while infusing a vibrant spirit into the city.
Position 1: Hostess
Qualifications:
- Relevant degree, diploma, or certificate in Hotel Operations, Hotel Management, or a related field.
- COC Certification is mandatory.
- At least 1 year of experience in a similar role.
- Team-oriented with strong guest interaction skills.
- Excellent communication and interpersonal abilities.
Job Description:
- Acquaint yourself with the menu items and beverages offered in the outlet.
- Utilize the point-of-sales and table assignment systems as directed.
- Flexibly accommodate special guest requests regarding table assignments or other needs.
- Maintain a clean and orderly entrance area and host/hostess station.
- Manage the restaurant’s guest history system.
- Collaborate effectively with other employees and departments.
- Handle operating equipment and supplies with care to prevent damage and minimize waste.
- Manage reservations and table assignments in line with Outlet Manager instructions.
- Follow telephone etiquette guidelines, including using guest names and standard greetings.
- Bid farewell to guests as they leave the restaurant, as instructed by the Outlet Manager.
- Address and resolve guest and internal customer complaints and inquiries in a courteous and efficient manner.
Position 2: Income Auditor
Qualifications:
- Degree or diploma in Accounting & Finance from an accredited institution.
- At least 2 years of experience as an Income Auditor in a hotel, large organization, or accounting firm is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and report writing.
- Strong customer service, communication, and interpersonal skills.
Job Description:
- Demonstrate flexibility and willingness to rotate through assigned departments.
- Be knowledgeable about all hotel services and facilities.
- Distribute all incoming mail, memos, and internal correspondence accurately and promptly.
- Establish and maintain an efficient filing system for both physical and electronic documents for quick retrieval.
- Proficiently use all finance-related computer software.
- Handle incoming telephone calls or inquiries courteously and assertively.
- Keep the work area clean and organized at all times.
- File all night audit work after verification on a daily basis.
- Post journal entries to the income journal and balance and close out the income journal at the end of each month.
- Prepare journal vouchers for month-end processing.
- Audit and summarize the General Cashier’s reports and ensure daily journal postings by the chief accountant.
- Complete the income journal checklist daily and weekly, submitting it to the chief accountant for verification and Financial Controller approval.
- Maintain accurate operating statistics.
- Submit all rebates, house charges, and paid-outs for chief accountant verification and Financial Controller approval.
- Record and report discrepancies to the Financial Controller for follow-up.
- Reconcile daily revenue and Z reports, and coordinate VAT reconciliations with Accounts Payable.
Location: Addis Ababa
Application Deadline: August 8, 2024
How to Apply:
Qualified candidates are invited to apply exclusively through ethiojobs.net. Please upload your updated CV and cover letter. Only shortlisted candidates will be contacted.
