With a workforce comprising over 170 nationalities, Emirates Airlines is a truly global organization. We believe that no matter how much we invest in state-of-the-art technology, it is our people who make the real difference. We invite you to join our team and contribute to our continued global growth and success.
Position: Senior Customer Sales & Service Agent
Location: Addis Ababa, Ethiopia
Closing Date: 07 Oct 2024
Qualifications & Experience:
- Minimum of GCSE or A Level standard, or equivalent education.
- Experience in a contact center or reservations office within the airline or travel industry.
- Familiarity with contact center processes and airline/travel industry practices.
- Proficiency in Fares and Ticketing, Skywards, and relevant reservation systems.
- Computer skills, including Microsoft Word, Excel, and email applications.
- Fluency in additional languages is advantageous, particularly for contact centers handling multi-lingual calls.
- Minimum of 3 years of experience in a commercial/sales role.
Job Purpose: The Senior Customer Sales & Service Agent will provide exceptional service by selling Emirates airline tickets and related services, assisting customers with travel arrangements, and supporting the Customer Service & Sales team. The role is crucial to achieving individual, station, and network-wide commercial goals.
Key Responsibilities:
- Deliver outstanding customer service by assisting with ticket sales, identifying customer needs, and promoting Emirates products and services.
- Issue tickets, ensuring compliance with airline rules, regulations, and customer requirements. Advise customers on essential travel details such as passport, visa, and health requirements.
- Enhance Emirates revenue by promoting various services like Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares to meet sales targets.
- Stay informed about Emirates Group updates to maintain professional standards.
- Support travel agents with bookings, special fares, and ticketing requirements.
- Handle complex queries, special services, and medical cases.
- Step in for the Team Leader in their absence and act as a role model for the team.
- Serve as the first point of contact for handling complex bookings and challenging customer situations.
Salary & Benefits: Join Emirates and enjoy a competitive salary, along with exclusive discounts on flights and hotel stays.
How to Apply: Interested candidates meeting the requirements are encouraged to apply online via the following link:
Apply Here
Note:
- Female applicants are highly encouraged to apply.
- You must have the legal right to live and work in Ethiopia.
