Position 1: Customer Service Officer (Maker)
Academic & Professional Qualification
Possession of a Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or equivalent.
Experience
No prior experience required.
Age limit: Not exceeding 25 years for external candidates.
Behavioral Competency
Proficient in interpersonal and cross-cultural abilities, demonstrating the capacity to build collaborative relationships with sensitivity to diversity and inclusion.
Display creativity and innovation skills.
Action-oriented and detail-oriented with a focus on quality.
Uphold professionalism and integrity aligned with Dashen Bank values.
Excellent oral and written communication skills.
The capacity for critical and analytical thought, along with proficient problem-solving skills
Personal motivation and drive evident through a commitment to hard work, continuous improvement, and goal achievement.
Strong customer relationship management skills for both internal and external clients.
Awareness and focus on risk, demonstrating understanding of risk management practices, standards, and regulatory requirements.
Required Technical Competency
Understanding of the fundamental mechanisms of general financial products and services.
Good knowledge of the Bank’s accounting procedures.
Ability to handle basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
Proficient in Microsoft Office applications and the core banking system.
Familiarity with Sharia’s law.
Location and Application Form: Mekelle IFB Branch
Position 2: Branch Relationship Officer
Academic & Professional Qualification
Possession of a Bachelor’s Degree in business administration, banking, finance, management, or related fields.
Completion of trainings and courses in banking operations (IFB, domestic, credit, and international banking operations).
Experience
Minimum of four (4) years of successful experience in banking or customer contact roles.
Behavioral & Leadership Competency
Proficient in interpersonal and cross-cultural abilities, demonstrating the capacity to build collaborative relationships with sensitivity to diversity and inclusion.
Display creativity and innovation skills.
Action-oriented and detail-oriented with a focus on quality.
Uphold professionalism and integrity aligned with Dashen Bank values.
Excellent oral and written communication skills.
The capacity for critical and analytical thought, along with proficient problem-solving skills
Personal motivation and drive evident through a commitment to hard work, continuous improvement, and goal achievement.
Strong customer relationship management skills for both internal and external clients.
Awareness and focus on risk, demonstrating understanding of risk management practices, standards, and regulatory requirements.
Required Technical Competency
Business development skills to effectively segment the target market, gather market intelligence, and identify opportunities for the Bank to promote its products.
Commercial awareness to apply industrial and financial principles to business thinking.
Strong networking skills to establish mutually beneficial relationships with other business individuals and potential clients to grow the business.
Understanding the workings of Interest-Free Banking (IFB), as well as the products related to IFB deposits and investment/financing.
Knowledge of Shari’ah principles pertaining to IFB business.
Location and Application Form: Mekelle IFB Branch
Position 3: Branch Manager Grade I
Academic & Professional Qualification
Possession of a Bachelor’s degree in a business-related field, e.g., accounting, administration, economics, business administration.
Experience
A minimum of seven (7) years of pertinent experience, with at least one (1) year in a supervisory role, is required.
Behavioral Competency
Strong leadership skills to foster teamwork, develop and motivate staff, resolve conflicts, and provide direction to achieve organizational goals.
Ability to lead, influence, and drive change initiatives in support of business strategies within the division/unit.
Strong business acumen.
Excellent communication and presentation skills, including the ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and the ability to relate to and manage multicultural teams.
Must possess the ability to take initiative, demonstrate strong organizational skills, and collaborate effectively with individuals across all levels of the organization.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills for both internal and external clients.
Required Technical Competency
Understanding of the basic mechanisms of general financial products and services.
Expertise and familiarity with contemporary service delivery methodologies in medium to large banking institutions, offering insights for enhancing quality and implementing operational enhancements. Proficient understanding and successful implementation of pertinent banking policies, processes, procedures, and guidelines to consistently meet compliance standards or benchmarks.
Ability to handle basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
Knowledge of Shari’ah principles pertaining to IFB business.
Location and Application Form: Mekelle IFB Branch
Position 4: Manager Grade I
Academic & Professional Qualification
Possession of a Bachelor’s degree in a business-related field, e.g., accounting, administration, economics, business administration.
Experience
A minimum of six (6) years of experience in the banking sector.
Behavioral Competency
Proficient in interpersonal and cross-cultural abilities, demonstrating the capacity to build collaborative relationships with sensitivity to diversity and inclusion.
Display creativity and innovation skills.
Action-oriented and detail-oriented with a focus on quality.
Uphold professionalism and integrity aligned with Dashen Bank Values.
Excellent oral and written communication skills.
Individual motivation is demonstrated by a dedicated commitment to diligent effort, ongoing enhancement, and the attainment of objectives. Proficient in managing customer relationships both internally and externally. Possesses awareness of risks and a focused approach, showcasing comprehension of risk management practices, standards, and regulatory requisites.
Necessary Technical Competence
Comprehensive understanding of the fundamental mechanisms of general financial products and services. Acquired knowledge and expertise in contemporary service delivery practices within medium to large banks, enabling the provision of guidance on enhancing quality and implementing operational changes.
Location and Application Form: Gobessa Branch under Adama District
Deadline: December 25, 2023
How to Apply:
Interested and qualified candidates should apply via the provided Microsoft Application form links and follow the guidelines below.
Fill in all details on the vacancy application form for each job and be sure to submit after completing all the questions.
Scan all relevant credentials (uploading credentials verifying educational qualification, work experience licenses, certifications, etc., as stated on the application form/CV) and upload to the ethiojobs.com vacancy application website.
CVs should not exceed three pages and must be saved in PDF format (mandatory).
Female candidates are highly encouraged to apply.
Note: There is no fee associated with the recruitment process at Dashen Bank. Consequently, should you be requested to pay any fees, kindly decline.
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