Abay Logistics Plc aims to become Ethiopia’s premier third-party logistics company by leveraging insights and delivering technologically advanced solutions. Our goal is to foster sustainable progress for businesses and society at large.
Position: Customer Relationship Management
Education: Completion of a Bachelor’s program in Business Management, Marketing, Economics, or a relevant discipline.
Experience: Seeking candidates who are recent graduates or possess up to two years of combined professional experience in comparable sectors.
Addressing all client-related issues
Promoting the company’s services
Handling orders and transactions
Providing information on company offerings
Engaging in proactive customer outreach
Resolving customer complaints
Gathering and analyzing customer feedback
Responding to customer reviews
Monitoring customer service KPIs and metrics
Competencies:
Strong interpersonal and communication skills
Proficiency in research and strategic analysis
Understanding of business intelligence
Knowledge of industry and market trends
Customer relationship management expertise
Ability to work effectively in a team
Employment Type: Permanent
Location: Addis Ababa
Deadline: April 5, 2024
How to Apply:
Interested candidates who meet the specified criteria are requested to submit their application, including a comprehensive CV, copies of credentials, and the contact details of three references, within 10 days from the date of this announcement to: info@abaylogistics.com. Please indicate the job title in the subject line for easy reference. For further inquiries, please contact us at +251 118 132182/83.
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