We are seeking fresh and qualified candidates for the position listed below.
About Us: Best Western Hotels & Resorts, headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of over 4,200 hotels across nearly 100 countries and territories. Among our 16 unique brands, Best Western Plus stands out, and we are proud to partner with Best Western Plus Pearl Addis. Conveniently located just 2 kilometers from Bole International Airport and within walking distance of Bole Medhanialem Cathedral, our hotel offers unparalleled service and hospitality.
Position: Airport Representative
Qualifications:
- Graduate or postgraduate from a recognized university/college
- Proficient communication (oral and written) and interpersonal skills; proficiency in other languages is an advantage
- Well-groomed, polite, and a creative problem solver
- Basic computer skills (Word, Excel)
- Basic English proficiency (spoken and written)
- Strong communication and interpersonal skills
Duties and Responsibilities:
- Handle guest arrivals with pick-up requests and arrange transportation
- Assist guests with luggage as needed
- Provide information about hotel facilities and assist guests into their transportation
- Notify the front office manager, night manager, or guest relations officers when VIPs are en route to the hotel
- Be present at scheduled flight landings to assist incoming guests with baggage clearance and direct them to transport facilities
- Stand by at the arrival terminal for every flight arrival
- Record additional instructions or information about guest arrivals or departures in the logbook for the next airport representative
- Escort guests to the hotel shuttle
- Report any changes in arrival and departure flights to the front office manager and chief concierge
- Maintain a high standard of service and foster teamwork among hotel staff
- Adhere to the working schedule
- Maintain detailed knowledge of all hotel facilities and services
- Welcome VIP and VVIP guests at the airport and arrange transportation
- Maintain good relationships with airline personnel, immigration, and customs officers
Location: Addis Ababa
Application Deadline: July 23, 2024
How to Apply:
Interested applicants can apply via Ethiojobs or by emailing hr@bwppearladdis.com. For inquiries, please contact us at (251) 11-689-0005 Ext 115.
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