Zemen Bank is inviting qualified and interested candidates to apply for the following positions. As a private financial institution, Zemen Bank provides efficient, comprehensive banking services with a focus on enhancing financial access for women. Our goal is to support development, business growth, and profitability to meet the expectations of our stakeholders.
We strictly adhere to the laws and regulations of Ethiopia, following guidelines set by regulatory authorities. Our corporate governance system is continuously reviewed to align with both international and local best practices since our inception in October 2008.
Position 1: Senior Officer, Help Desk
Educational Requirements:
- Bachelor’s or B.Sc. degree in Accounting, Finance, Management, Economics, Business Administration, or a related field.
Minimum Work Experience:
- A minimum of 4 years of relevant experience, including at least 2 years at Officer level I or in an equivalent role.
Job Responsibilities:
- Provide technical assistance to users in person, via phone, chat, or email.
- Follow up with customers and users to ensure their issues are completely resolved.
Location:
- Addis Ababa
Position 2: Section Head, Call Center
Educational Requirements:
- A Bachelor’s or B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or a related field.
Minimum Work Experience:
- At least 5 years of relevant experience, with 2 years as a Senior Officer or 1 year as a Principal Officer in a supervisory role.
Job Responsibilities:
- Serve customers and manage customer relations to ensure satisfaction.
- Promote and sell bank products and services, acquire new customers, and manage customer accounts.
- Coordinate inbound and outbound calls within the Bank.
Location:
- Addis Ababa
Position 3: Section Head, IT Risk
Educational Requirements:
- Bachelor’s/B.Sc. Degree in Computer Science, Information Technology, or a related field.
- Relevant Risk Management certification.
Minimum Work Experience:
- At least 5 years of relevant experience, with 2 years as a Senior Officer or 1 year as a Principal Officer in a supervisory role.
Job Responsibilities:
- Support the Manager, Operational and Information Technology Risk, in IT risk management procedures.
- Ensure risk management oversight and manage the security policy framework and standards.
- Oversee security, privacy, contractual, and compliance requirements through strategy development and deployment.
Location:
- Addis Ababa
Application Deadline:
- June 22, 2024
How to Apply:
Qualified and interested candidates are encouraged to apply by submitting their non-returnable application and CV along with all relevant credentials through the following link: Apply Here.
Only shortlisted candidates will be contacted.
Contact Information: Zemen Bank S.C., Head Office Talent Acquisition, Development and Management Department Addis Ababa, Ethiopia
