In every household, daycare center, orphanage, and school, it is crucial that children are raised with scientific methods, love, and care by trained nannies. By ensuring children are well cared for from the grassroots level, we can foster a better future generation for our country.
Our mission is to provide high-standard training for women seeking employment, returnees from Gulf countries, immigrants, and nannies without prior training. We also aim to include stay-at-home moms and those who lack professional knowledge. Nannies trained at our center will become professional caregivers, gaining employment opportunities to support their families and earn a living. This also allows working parents to focus on their jobs, knowing their children are in good hands.
We are looking for a dynamic and enthusiastic Customer Service Representative to join our team and help us maintain our dedication to providing exceptional customer experiences.
Position: Customer Service & Call Operator
Qualifications:
A diploma or degree in any discipline.Prior experience in customer service or a related area is preferred.Outstanding verbal and written communication skills, capable of conveying information clearly and resolving issues effectively.Excellent interpersonal skills with the ability to establish rapport with customers.Proficient in using customer service tools.Ability to multitask and prioritize tasks efficiently in a fast-paced setting.Strong problem-solving skills and the ability to stay calm and composed under pressure.
Key Responsibilities:
- Handle incoming customer inquiries and issues across various channels, such as phone, email, and text.
- Offer precise information and guidance to customers about services and general queries.Actively identify and resolve customer concerns to ensure high satisfaction and retention rates.
- Work with other departments to ensure smooth service delivery.
- Keep detailed and accurate records of customer interactions.Continuously seek to improve customer service processes and procedures to boost overall efficiency and effectiveness.Achieve or surpass performance metrics, including response time, resolution time, and customer satisfaction ratings.
Benefits:
- Opportunities for career growth and development
- Positive and supportive work environment
Applicants Needed: Female
Place of Work: Addis Ababa
Deadline: June 28, 2024
How to Apply:
Interested and qualified candidates, please register using the link below:
Efoy Customer Service & Call Center Application Form
