Zemen Bank is currently seeking talented individuals to join our dynamic team. We are dedicated to providing comprehensive banking services, particularly focusing on enhancing financial inclusion for women and fostering development, business expansion, and profitability. Committed to adhering to local regulations and international best practices, we have been serving our community since our inception in October 2008.
Position 1: Senior Officer, Help Desk
Qualifications:
- Bachelor’s/B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields. Experience:
- Minimum of 4 years of relevant experience, with at least 2 years at the Officer level I or equivalent.
Responsibilities:
- Addressing technical assistance requests through various channels (in-person, phone, chat, email).
- Ensuring prompt and comprehensive resolution of customer issues.
Location: Addis Ababa
Position 2: Section Head, Call Center
Qualifications:
- Bachelor’s/B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields. Experience:
- At least 5 years of relevant experience, including 2 years as a Senior Officer and 1 year in a Supervisory role.
Responsibilities:
- Managing customer relations and ensuring satisfaction.
- Promoting bank products and services, acquiring new customers, and managing customer accounts.
- Overseeing inbound and outbound call operations.
Location: Addis Ababa
Application Deadline: June 17, 2024
How to Apply:
Interested and qualified candidates are encouraged to apply by submitting their CV and application documents through the provided link. Only shortlisted applicants will be contacted for further consideration.
Zemen Bank S.C, Head Office Talent Acquisition, Development, and Management Department Addis Ababa, Ethiopia.
