Vacancy Announcement from Dashen Bank S.C
Dashen Bank S.C is seeking qualified candidates for the following job openings:
Position 1: District Relationship Officer (IFB) – Arbaminch Area Office
Location: Arbaminch
Ref: DB/Vacancy-0076/24
Job Description:
The District Relationship Officer will play a key role in driving business growth for Retail & MSME/IFB Banking within the assigned district. Responsibilities include providing high-quality relationship management to both new and existing customers, ensuring customer satisfaction, and identifying cross-sell opportunities to enhance business prospects.
Qualifications:
Educational Background:
Bachelor’s Degree in business administration, banking, finance, management, or any relevant disciplines.
Additional training and certifications in banking operations (domestic, credit, and international banking operations).
Experience:
Minimum of five (5) years of successful experience in banking or customer-facing roles.
Behavioral & Leadership Skills:
Proficiency in interpersonal and cross-cultural communication, fostering collaborative relationships with diverse stakeholders.
Demonstrated creativity, innovation, and action-oriented mindset.
Strong attention to detail, quality focus, and adherence to professional ethics and integrity.
Excellent oral and written communication skills.
Critical thinking, analytical problem-solving abilities, and proactive attitude.
Drive and commitment to achieving goals through continuous improvement and hard work.
Effective customer relationship management skills, both internal and external.
Awareness of risk management practices, standards, and regulatory requirements.
Technical Skills:
Business development acumen for market segmentation, intelligence gathering, and identifying sales opportunities.
Commercial awareness and understanding of financial principles.
Networking proficiency to establish mutually beneficial relationships with stakeholders.
Relationship management skills to maintain high-quality standards in customer interactions.
Knowledge of Retail and MSME Banking products and banking policies.
Position 2: Mobile & Online Banking Quality Assurance Officer – Addis Ababa
Job Description:
The Mobile & Online Banking Quality Assurance Officer will be responsible for ensuring the quality and functionality of mobile and online banking products and services. This role involves conducting tests, identifying errors, providing feedback for improvement, and collaborating with cross-functional teams to resolve issues throughout the product life cycle.
Qualifications:
Educational Background:
Bachelor’s Degree in Marketing Management, Management, Business Administration, or equivalent fields.
Master’s Degree in Marketing, Banking, Finance, or related fields, with strong IT or Research background (preferred).
Experience:
At least four (4) years of pertinent experience required.
Behavioral Competencies:
Strong interpersonal and cross-cultural skills, fostering collaborative relationships.
Demonstrated creativity, innovation, and action-oriented approach.
Attention to detail, quality focus, and adherence to professional ethics.
Effective communication skills, both verbal and written.
Critical thinking, analytical problem-solving abilities, and proactive attitude.
Drive and commitment to achieving goals through continuous improvement.
Proficiency in customer relationship management.
Awareness of risk management practices and regulatory requirements.
Technical Competencies:
Experience in cross-functional collaboration for product development.
Knowledge of project management processes adaptable to product life cycles.
Understanding of banking regulations and client needs.
Experience in digital banking and mobile banking technologies.
Familiarity with online banking platforms and industry best practices.
Strategic thinking and problem-solving skills.
Effective communication and collaboration abilities.
Project management expertise.
How to Apply:
Interested and qualified candidates should apply through the provided link and ensure completion of all application details before submission.
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