The British Council is seeking competent and certified individuals to join us in the capacity of CMR & Logistics Officer, based in Addis Ababa, Ethiopia. This role involves ensuring the smooth and efficient supply of exams both locally and in distant exam centers across Ethiopia. Responsibilities include managing confidential materials, coordinating venue supervisors, handling customer communication and issue resolution, and ensuring compliance with regulations.
Position 1 : CMR & Logistics Officer
Key Responsibilities:
- Planning and executing exam logistics in adherence to British Council protocols.
- Responding to customer inquiries and managing specific queries within the area of expertise.
- Proactively identifying and addressing issues that may impact exam delivery or customer experience.
- Collaborating with stakeholders to enhance service quality and efficiency.
- Implementing risk management strategies and ensuring compliance with standards and regulations.
- Monitoring operational activities and providing timely reports to support decision-making.
Requirements:
- Experience in a customer-focused operational environment.
- Proficiency in compliance and risk management.
- Minimum of a university degree or equivalent qualification.
Desirable Skills:
- Prior experience with exams administration.
- Familiarity with computer-based exam delivery.
Additional Information:
- Salary: ETB 38,924.00 per month plus benefits.
- Contract Type: Indefinite.
- Department: Exams.
- Location: Addis Ababa, Ethiopia.
- Occasional weekend work may be required.
- Applicants must have the right to work in Ethiopia.
Deadline for applications: March 28, 2024 (23:59 South Africa Time).
The British Council is committed to equality, diversity, and inclusion, and encourages applications from underrepresented groups. We prioritize the safeguarding of children and vulnerable individuals in all our activities.
To apply, please use the Apply button on our careers website. For technical issues, contact our ‘ASK HR’ email, but please note that applications sent to this email will not be considered.
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