Dashen Bank, established in September 1995 and named after Ethiopia’s highest peak, Mount Dashen, aims to be the premier banking institution in Africa. Headquartered in Addis Ababa, it stands as one of the largest private banks in Ethiopia, boasting a network of over 450 branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950+ Point-of-Sale (POS) terminals nationwide. The bank has forged correspondent banking relationships with 462 banks spanning 70 countries and 170 cities worldwide.
Position 1: Customer Service Representative – proficiency in Oromifa language essential.
Job Description
The Contact Centre Agent, based in Addis Ababa, is tasked with receiving customer calls, addressing queries via phone or social media, and prioritizing customer issues. The role requires fluency in Oromifa (speaking and writing) and a Bachelor’s Degree in Economics, Business Administration, Management, Marketing Management, or related fields. Four years of post-qualification experience in sectors such as Banking, Fin-tech, Hospitality, Telecom, or Microfinance is essential. The candidate should possess interpersonal skills, creativity, action orientation, and technical competencies related to customer service, banking products, and modern sales practices.
Location: Addis Ababa >Apply Here
Position 2: Contact Center Agent – with Tigrigna Language requirement
Job Description
Similar to Position 1, the Contact Centre Agent with Tigrigna language proficiency is responsible for customer communication and issue resolution. The qualifications and requirements align with those of Position 1, with a focus on fluency in Tigrigna (speaking and writing).
Location: Addis Ababa >Apply Here
Position 3: Senior Corporate Relationship Officer-IFB
Job Description
The Senior Corporate Relationship Officer-IFB, based in Addis Ababa, plays a pivotal role in expanding and maintaining a portfolio of clients within an assigned sector. The responsibilities include recommending or selling Corporate Banking/ Corporate IFB products, cross-selling other bank services, and enhancing value-add relationships. The candidate should hold a Bachelor’s Degree in relevant fields, have at least four years of experience, and demonstrate behavioral competencies such as interpersonal skills, innovation, and professionalism. Technical competencies encompass business development, commercial awareness, strong networking skills, and knowledge of Corporate Banking products.
Location: Addis Ababa >Apply Here
Deadline: Jan 14, 2024
How to Apply:
Interested candidates should apply through the provided Microsoft Application form links, ensuring all details are filled accurately. Additionally, applicants must scan and upload relevant credentials, adhering to the specified format. Curriculum vitae length should not surpass three pages and should be saved in the PDF file format.
. Female candidates are encouraged to apply. Dashen Bank emphasizes that it does not charge any fees during the recruitment process.
|Check this Job Post https://www.kenajob.com/ahadu-bank-job-vacancy/
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