Dashen Bank stands out as one of the foremost financial powerhouses in the industry, renowned for its operational prowess and financial accomplishments. Additionally, Dashen is distinguished for pioneering cutting-edge technologies in the financial sector.
Position 1: Customer Service Manager I
Location: Meti Branch (Gambela Region)
Job Summary:
The Customer Service Manager will assist the Branch Manager in coordinating the activities of Customer Service Officers and Senior Customer Service Officers, ensuring operational excellence to provide exemplary services, fostering high customer satisfaction and supporting the Bank’s growth.
Qualifications:
Undergraduate degree in a business-related discipline, such as accounting, administration, economics, or business administration.
Experience:
A minimum of six (6) years in the banking industry is required.
Behavioral Competency:
Interpersonal and cross-cultural skills, building collaborative relationships with diversity and inclusion awareness.
Creativity, innovation, and action-oriented approach.
Quality focus with attention to detail.
Professionalism and integrity aligned with Dashen Bank Values.
Strong oral and written communication skills.
Motivated with dedication to hard work, continuous improvement, and goal achievement.
Excellent customer relationship management skills (internal & external).
Promote awareness of risks and emphasize the importance of comprehending risk management practices, standards, and regulatory obligations.
Technical Proficiency:
Familiarity with conventional financial services mechanisms.
Expertise in contemporary service delivery practices within medium to large banking institutions.
Application of relevant banking policies, processes, procedures, and guidelines for compliance.
Ability to address basic client inquiries and instructions, providing guidance and resolving most issues and requests.
Project management skills.
Place of work: Meti Branch (Gambela Region)
Position 2: Customer Service Manager I
Location: Tefam Branch (Gambela Region)
[Repeat Job Summary, Qualifications, Behavioral Competency, and Technical Competency]
Place of work: Tefam Branch (Gambela Region)
Position 3: Customer Service Manager I
Place of work: Gewata Branch (South West Ethiopia Region, Kaffa Zone)
[Repeat Job Summary, Qualifications, Behavioral Competency, and Technical Competency]
Position 4: Customer Service Manager I
Place of work: Silkamba Branch (East Shoa Oromia Region) > [Application Form]
[Repeat Job Summary, Qualifications, Behavioral Competency, and Technical Competency]
Position 5: Senior Customer Service Officer – Cash
Place of work: Jemu Branch (South-west Ethiopia Region)
Position 6: Senior Customer Service Officer
Place of work: T for Gewata Branch (South West Ethiopia Region, Kaffa Zone)
Position 7: Senior Customer Service Officer – Cash I
Place of work: Gambella Branch/Newland Outlet
Deadline: January 12, 2024
How to Apply:
Interested and qualified candidates should apply through the respective Microsoft Application form links. Ensure all details on the vacancy application form are completed before submission. Scan and upload relevant credentials in PDF format, verifying educational qualifications, work experience licenses, certifications, etc., as stated in the application form/CV (not exceeding three pages). Apply through the Ethiojobs vacancy application website.
|Check this Job Post https://www.kenajob.com/ireland-embassy-addis-ababa-vacancy/
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