Position 1: Regional Security Officer
Role Overview:
The Regional Security Officer is accountable for overseeing and executing 24/7 physical and personnel security operations within the designated region.
Key Responsibilities and Decision Responsibilities:
Oversee all facets of security for company facilities and staff in the assigned region, including planning, proposing, implementing, managing, monitoring, and enhancing elements such as:
- Access Control
- Perimeter Security
- Surveillance Systems
- Physical Guarding
- Back-up Response
- Security Escorts
- Event Security
- Security Control Room Operations
- Network Infrastructure Help Desk Operations
Conduct Security Management activities, including:
- Security Sweeps
- Penetration Tests
- Intruder Detection and Alarm Response Tests
- Security Surveys and Risk Assessments
- Internal Security Audits
Provide security and safety advisory support to business units in the assigned region. Investigate and resolve security issues affecting company assets, liaising with law enforcement when necessary. Collaborate with law enforcement agencies to address security concerns and enhance regional staff awareness.
Coordinate bi-annual security awareness briefings at company facilities. Develop budgets and forecasts for all security services in the assigned region. Manage the security budget, projects, and personnel seconded by contractors.
Qualifications:
- Bachelor’s degree in Security Management/Administration or a relevant technical/business discipline
- Minimum 4 years of corporate security experience with leadership exposure
- Military or police service experience, preferably not below the rank of “captain”
- General knowledge of Ethiopian laws and government regulations related to law enforcement
- Knowledge of the local language is desirable.
To Apply: If you believe you meet the requirements, update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 2: Regional Sales Manager (DFS)
Detailed Description:
Reporting to the Managing Executive, MPESA OPERATIONS AND BUSINESS DEVELOPMENT, the Regional Sales Manager is responsible for implementing the division’s strategy, fostering business growth in the assigned region, and Provide guidance and direction to the sales team and collaborate effectively with business partners.
Job Responsibilities:
- Define and execute the Mobile Money division’s sales and distribution strategy.
- Achieve annual M-PESA revenue/sales targets, agent/merchant roll-out targets, and related KPIs.
- Ensure agent/merchant network rollout aligns with the business plan and follows a commercially driven strategy.
- Develop and implement geographical coverage and agent/merchant penetration strategy.
- Deliver superior customer experience across all M-PESA touchpoints.
- Provide regular insights and feedback from consumers, channel partners, and merchants to the business.
- Maintain trade engagement through well-planned consumer education and product awareness programs.
- Contribute to decisions regarding the review of agent commissions/remuneration.
- Manage teams and build relationships with partners in the assigned region.
Job Requirements:
- Degree in Marketing, Sales, Business Administration, Economics, or a relevant field, with over 6 years of experience in sales and territory management.
- MBA qualification is an added advantage, with high computer literacy.
- Experience in sales or distribution strategy in fast-moving consumer goods is beneficial.
To Apply: If you meet the qualifications and experience, update your candidate profile on the career portal and click the apply button. Remember to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 3: Enterprise Regional Sales Manager
As the Enterprise Regional Sales Manager reporting to the Executive Head of Direct Sales, your primary responsibility will be to define, implement, and oversee sales processes, projects, and programs for the large enterprise, public sector, and MSME region. This involves utilizing Account Managers and Partners to exceed sales budgets, enhance customer retention, and drive sales of enterprise and M-Pesa products. Additionally, you will play a crucial role in motivating and developing a highly skilled sales team, ensuring adherence to KPIs, managing departmental reporting, and facilitating effective communication within the department.
Key Responsibilities:
Manage the growth of enterprise business in the region.
Develop and execute Regional Sales and Retention Strategies to achieve set targets.
Implement a mix of account manager and partner sales approaches for regional revenue and customer growth.
Review regional and dealer performance reports, formulating strategies for improvement.
Oversee enterprise sales in Safaricom Retail Shops.
Acquire Key Accounts (Government bodies, Utilities, Banks, Retail & FMCG Accounts) and MSMEs for M-Pesa Payment Products.
Foster and maintain strong relationships with Key Accounts, Sales Teams, DFS teams, and other stakeholders.
Mentor and lead Corporate Account Managers, Territory Account Managers, Enterprise Sales Executives, and partners with clear development plans.
Develop and implement sales operations policies and procedures for increased efficiency.
Build and maintain a realistic pipeline with at least 3x coverage.
Define and modify processes to align with business needs.
Ensure ISO compliance of all Enterprise Sales & Retention processes.
Manage departmental objectives in alignment with the Strategic plan, sales strategy, and targets.
Project management, monitoring, and evaluation of projects against pre-defined standards and deliverables.
Generate weekly management reports, sales initiatives, and pipelines.
Monitor and provide feedback for monthly and quarterly performance reviews.
Coordinate, monitor, report, and implement sales and retention initiatives, programs, and trade marketing activities.
Responsible for internal communication policy.
Liaise with the Business in Retail Manager within the territory to ensure excellent service for managed businesses visiting shops.
Drive improvement in service processes to eliminate roadblocks and bottlenecks.
Education & Experience:
Bachelor’s Degree in a Business-related field.
Postgraduate certification in Sales & Marketing is an added advantage.
Experience in a fast-paced, dynamic environment with problem-solving, communication, and interpersonal skills.
Excellent presentation skills, attention to detail, and written and verbal communication skills.
Ability to create and develop efficient processes.
Project management skills.
Knowledge of the local language is desirable.
How to Apply:
If you believe you meet the requirements for this role, please update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 4: External Affairs Manager – Tigray
Reporting to the EHOD-External Affairs, the External Affairs Manager for Tigray will play a crucial role in managing public affairs, government relations, CSR activities, regional media, and community engagement. The goal is to support Safaricom Ethiopia’s commercial strategy, proactively mitigate risks, and contribute to the digital Ethiopia objective.
Key Accountabilities and Decision Ownership:
Execute Public Affairs strategy to achieve regional priorities (Policy Priorities, Social Contract, CSR ESG).
Build and maintain relationships with communities, regional authorities, media agencies, etc.
Coordinate day-to-day engagement with relevant government offices, statutory organizations, Commissions, and Authorities.
Enable Technology and Commercial teams to contribute to regional business KPIs.
Foster professional relationships with local government offices to safeguard daily commercial and technological objectives.
Support and report on network roll-out and commercial activities from External Affairs perspective.
Maintain a comprehensive stakeholder map, measuring engagement against KPIs.
Engage government officials, community leaders, and local administrations on various business issues.
Execute CSR plans, manage grievance procedures, and support ESG implementation.
Drive operational excellence, creativity, innovation, business know-how, and adaptability to change.
Demonstrate project and program management skills, aligning interventions with regional team objectives.
Core Competencies, Knowledge, and Experience:
Business, Operational, and Technical Competencies.
Creativity and Innovation.
Business Know-how.
Working with Change.
Project and Program Management.
Technical Competencies.
Must-Have Technical/Professional Qualifications:
Bachelor’s degree in political science, law, economics, communication, or a similar discipline.
Over 10 years’ experience in a related role in government or a corporate entity.
Good relationships with stakeholders in the region.
Professional usage of the region’s working language.
Familiarity with the socioeconomic and political situation of the region, preferably with work experience in the region.
Experience in community engagement in the region.
How to Apply:
If you are ready for this challenge, please update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 29, 2023.
Apply Here: Link to Application
Position 5: Regional Liaison Officer
Role Purpose:
The incumbent will be tasked with coordinating and managing relationships with key government entities impacting Safaricom Ethiopia’s commercial and technical operations.
Key Responsibilities and Decision Ownership: • Coordinate and execute daily interactions with relevant government offices, statutory organizations, commissions, authorities, and other administrative bodies influencing Safaricom Ethiopia’s operations. • Cultivate beneficial professional relationships with local government offices to safeguard Safaricom Ethiopia’s daily commercial and technical objectives. • Oversee Safaricom Ethiopia’s engagement policy with national authorities and commissions governing areas affecting STEP’s operations on an ad hoc and day-to-day basis.
•Prepare detailed implementation reports, outlining the status and achievement levels of defined objectives.
Provide an analysis of the evolution of local administrative frameworks and their influence on the operations of Safaricom Ethiopia.
Minimum Technical/Professional Requirements:
• Possess a Bachelor’s degree in political science, law, or a related field.
• At least 1.5 years of experience in a relationship management role in government or a corporate entity. • Knowledge of the local language is advantageous.
How to Apply: If you believe you meet the requirements and are ready for the challenge, kindly update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 6: Regional Maintenance Specialist
Detailed Description:
Reporting to the Regional Manager, the role involves ensuring timely reactive maintenance and repair of network elements to maximize network availability. The specialist will also provide expertise and support to regional maintenance staff on network element repairs.
Job Responsibilities: • Perform reactive maintenance and repair of network elements promptly to maximize network availability. • Conduct field trials to identify and resolve network degradation for improved customer experience and benchmark performance. • Carry out reactive first-line maintenance on network transmission elements. • Compile reports for management to measure efficiency, productivity, and KPIs. • Implement requested network changes to enhance network quality and service grade. • Integrate new network elements into the existing network. • Conduct site acceptances (quality control) on contractor work to ensure compliance with standards. • Implement disaster recovery plans to minimize revenue loss and customer impact. • Maintain accuracy of the equipment asset register. • Ensure availability of equipment spares for the network to reduce mean time to repair. • Liaise with various stakeholders to facilitate effective communication and cooperation. • Perform network element monitoring for timely proactive maintenance. • Optimize site DC power for maximum availability. • Conduct site civil checks to ensure effective site civil maintenance. • Identify and report network and civil issues to the manager.
Job Requirements: • Relevant degree: Electrical Engineering Degree. • Understanding of basic telecommunications and business principles. • Competencies in initiating action, networking, applying expertise and technology, delivering results, meeting customer expectations, and achieving personal work goals and objectives. • Knowledge of the local language is desirable.
How to Apply: If you believe you have the qualifications and experience for the role, update your candidate profile on the career portal and click the apply button. Remember to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 7: Regional Manager Network Operations
Detailed Description: Reporting to the Head of Network Operations, Maintenance & NOC, the role involves integrating, managing, and overseeing end-to-end functions within the County. This includes Transmission Implementation & Maintenance, Radio Planning & Optimization, Radio Maintenance & Installations, Network Quality, Customer Care, and RAN Core Planning & Dimensioning, all aimed at ensuring overall network quality and service delivery.
Job Responsibilities:
- Ensure consistent customer service and successfully resolve customer queries.
- Determine priorities for RAN and Transmission projects, ensuring integration with other County functions for effective roll-out and deployment.
- Plan, build, and maintain the RAN & Transmission Access networks.
- Optimize the RAN Network.
- Coordinate, monitor, and control contractor services.
- Develop team capacity and set clear work expectations, targets, and goals.
- Drive cost efficiency by adhering to financial and operational policies.
- Guarantee effective network performance management to meet Regional targets.
- Ensure compliance with Safety, Health & Environment standards throughout the County.
- Manage, guide, lead, and assist the team.
- Assist with Ad Hoc projects as required.
- Investigate optimal infrastructure use, revenue maximization, and network traffic profitability.
Qualifications:
- Degree in Electrical Engineering or a related field.
- Minimum 5 years of experience.
- Management degree or coursework.
- Proficient in Project Management Methodologies.
- Knowledge of General Transmission, Radio Access Networks, Transmission Access Networks, and Voice & Data Core Networks.
- Human Resources Management skills.
- Knowledge of the local language is desirable.
How To Apply: If you believe you meet the requirements, update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to the application
Position 8: Regional Network Quality Specialist
Detailed Description: Reporting to the Regional Manager, this role involves Ad-Hoc network drive testing to resolve network queries, facilitate acceptance in coordination with RAN/TX teams and center-based support teams.
Job Responsibilities:
- Conduct Ad-Hoc network drive testing to resolve network queries.
- Support HLS with any network testing, including upgrades and feature changes.
- Facilitate acceptance in coordination with RAN/TX teams and center-based support teams.
- Conduct field trials to identify and resolve network degradation, improving customer experience and benchmarking performance.
- Compile reports as required by management to measure efficiency, productivity, and KPIs.
- Implement network changes to improve quality and grade of service.
- Liaise with different stakeholders (Planning, Customer Care, NMC, Installations, Property, External parties) for effective communication and feedback.
Job Requirements:
- Electrical Engineering Degree.
- Understanding of basic telecommunications and business principles.
- Competencies in initiating action, networking, applying expertise and technology, analyzing, delivering results, meeting customer expectations, and achieving personal work goals and objectives.
- Knowledge of the local language is desirable.
How To Apply: If you meet the qualifications and are up for the challenge, update your candidate profile on the career portal and click the apply button. Remember to attach your resume. The closing date for applications is Thursday, December 28, 2023.
Apply Here: Link to the application
Position 9: Regional Specialist Property Negotiator
Description:
Under the supervision of the Regional Manager, ensure the efficient maintenance and enhancement of network infrastructure in alignment with Vodacom specifications, construction standards, and operational and capital budgets. Guarantee that impediments related to property (Access, LL payments, leases, etc.) do not adversely impact network availability.
Responsibilities:
- Oversee site acquisition processes for new and upgraded sites.
- Manage lease operations.
- Renew and renegotiate leases with lower rentals.
- Keep property contractors informed about new projects and technology.
- Facilitate communication between the property department and contractors.
- Conduct site meetings with landlords.
- Project management for new site builds, fiber, transmission, and additional equipment.
- Ensure EMSS compliance and LL approvals for signage or equipment relocation.
- Collaborate with Regional Planning, Project Management, Maintenance, Installation departments, external contractors, and local authorities.
Requirements:
- Essential qualification includes a pertinent 3-year degree in Civil or Structural Engineering, Construction Management, Quantity Surveying, Architecture, Town Planning, or Building Science (BSc, BTech, S4, N6, T3).
- GSM experience (Desirable).
- Daily management of access arrangements.
- Approvals for TX Dish, Fiber, Mast/Equipment moves, and Addition of Equipment.
- Resolve rental and electricity queries.
- Approvals for backup electricity, LL/Ownership changes, and generators.
- Address ad hoc landlord queries.
- Liaise with PM and Radio planning on property/municipality issues.
- Knowledge of the local language is desirable.
How to Apply:
If you believe you meet the challenge and possess the required qualifications and experience, kindly update your candidate profile on the career portal and click the apply button. Remember to attach your resume.
The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 10: Regional Transmission Specialist
Description:
Reporting to the Regional Manager, plan and implement Transmission infrastructure and support service assurance and quality of the Transmission network.
Responsibilities:
- Maintain the transmission network.
- Coordinate and execute projects.
- Implement new TX equipment to enhance quality and support rollout.
- Implement network expansion plans required for growth.
- Liaise with Project Management, Property, Maintenance, Installation, and Ops Support departments and external contractors.
- Manage network performance.
- Offer assistance and guarantee adherence to quality standards during the acceptance process (ATP).
- Maintain the master plan.
- Forecast network growth and traffic planning for Access, Edge, and Core TX areas.
- Perform DWDM, Microwave, and aerial acceptance tests.
Requirements:
- 3yr Degree/National Diploma related to engineering.
- Five years of professional experience in the telecommunications industry focused on planning Transmission implementation and managing Transmission Systems.
- Knowledge & experience in Microwave, Fiber, Router, Synchronization, and Switches technologies.
- Familiarity with Tellabs/Coriant, Nera, SIAE, Hughes, Radwin, Symmetricom, Nokia, Alcatel Lucent.
- Expertise in performance management and planning tools in Transmission.
- Project Management skills & Advanced Excel knowledge.
- Analytical thinker & solution-oriented.
- Resilient planning & implementation.
- Knowledge of the local language is desirable.
How to Apply:
If you believe you meet the challenge and possess the required qualifications and experience, kindly update your candidate profile on the career portal and click the apply button. Remember to attach your resume.
The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 11: Area Sales Manager Description:
The incumbent, reporting to the Regional Sales Manager, will oversee the effective management of Safaricom Ethiopia’s business in the designated area. Responsibilities include driving indirect sales revenue, ensuring product and service availability, and aligning dealer distribution with retail objectives. Additionally, the role involves innovatively increasing airtime sales, value-added services, and connections at the Point of Purchase within the assigned area.
Responsibilities:
- Implement distribution strategies to enhance availability and sales growth in the designated area.
- Achieve set sales and usage targets on a monthly, quarterly, semi-annual, or annual basis.
- Drive acquisition through local initiatives to meet targets.
- Plan and execute area sales programs for market penetration and continuous product availability.
- Ensure well-branded retail shops, stocked according to company standards, and selling at recommended prices.
Requirements:
- Preferably a first degree in Business Studies, such as a BCom degree with a marketing option.
- Minimum of 3 years of trade execution experience, with at least 1 year in a sales managerial position.
- Knowledge of the local language is desirable.
How to Apply: IIf you meet the requirements and are prepared to take on the challenge, please revise your candidate profile on the career portal and select the “apply” button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
Position 12: Regional Sales Manager Description:
Reporting to the Chief Sales & Distribution, the role involves effective management of agents and sub-agents in the assigned area, ensuring the growth of their businesses to guarantee constant availability of M-PESA services.
Responsibilities:
- Regularly visit all agents according to agreed route plans.
- Implement market penetration routines in line with business strategy and objectives.
- Ensure contract sales force adheres to agreed trade routes.
- Identify market coverage gaps and recruit suitable outlets in the assigned territory.
- Recruit non-Safaricom dealers and stand-alones as recruitment agents.
- Facilitate the sign-up of agents/sub-agents to meet area targets.
- Achieve transaction targets in terms of value, number, and customer registrations.
- Conduct consistent audits of outlets in assigned regions.
- Ensure compliance with branding and merchandising standards at outlets.
- Deliver consumer education via roadshows and focused events. Prerequisites:
Requirements:
- Possess a degree in Humanities or Social Sciences from an accredited university.
- 7 to 10 years of hands-on work experience in a customer service environment, preferably in a customer-facing position.
- At least 3 years of supervisory/team leadership experience, preferably in customer care.
- Excellent knowledge of the company’s products and services.
- Strong communication, leadership, and problem-solving skills.
- Knowledge of the local language is desirable.
How to Apply: If you believe you have the qualifications and experience for this role, update your candidate profile on the career portal and click the apply button. Don’t forget to attach your resume. The application deadline is Thursday, December 28, 2023.
Apply Here: Link to Application
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