Position: Customer Support Representative
Responsibilities:
Promptly and professionally answer and manage incoming calls from potential customers
Furnish accurate and current information to prospects regarding our services and products
Efficiently resolve customer issues and concerns
Precisely and promptly process customer orders
Maintain a positive and upbeat demeanor consistently
Identify and escalate priority issues
Follow up on customer calls as necessary
Record all call information in accordance with standard operating procedures
Adhere to company policies and procedures
Job Requirements:
Qualifications:
Completion of high school, attainment of a diploma, or obtaining a bachelor’s degree in a relevant field.
Exceptional communication and interpersonal skills
Ability to multitask and perform under pressure
Preferred experience in a customer service position
Availability from 7 am to 1 pm and 1 pm to 7 pm, Monday to Friday
Fluency in multiple languages may be desirable
Benefits:
Competitive salary and benefits package
Opportunity to work in a fast-paced and dynamic environment
Chance to positively impact our customers’ lives
Location: Addis Ababa
Deadline: December 14, 2023
How to Apply:
Interested and qualified candidates who meet the above criteria are invited to submit their CV and copies of relevant documents, along with a cover letter, via email to career@frontieri.com, indicating the position title in the subject line.
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