Zai Travel Consult is on the lookout for a dedicated Customer Service Representative to join our team. The successful candidate will have a degree in Customer Service or a related field, with experience in the travel or hospitality sectors, or specialized training in travel operations. This on-site role demands a thorough understanding of visa procedures, embassy appointments, and Ethiopian immigration laws.
Position Title: Customer Service Representative
Requirements:
- Degree in Customer Service or a related discipline, with experience in the travel or hospitality industry, or training in travel operations.
- Familiarity with visa processing and Ethiopian immigration regulations is crucial.
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Capability to work effectively both independently and as part of a team.
- Basic graphic design skills are an advantage.
- Female candidates are strongly encouraged to apply.
Skills & Competencies:
- Collaborative team player with a positive attitude.
- Quick to learn and adapt to new situations.
- Strong interpersonal and communication skills.
- Basic computer proficiency.
- Basic graphic design skills are a plus.
Key Responsibilities:
- Assist clients with visa processing and coordinate embassy appointments.
- Ensure compliance with Ethiopian immigration regulations.
- Deliver exceptional customer service by addressing client inquiries and concerns promptly.
- Keep accurate records of visa applications and related procedures.
- Work closely with team members to ensure efficient operations and high client satisfaction.
- Perform additional tasks as needed.
Job Details:
- Type: Full-time, on-site
- Number of Positions: Two
- Location: Addis Ababa, Bole
- Salary: Based on experience and qualifications
Application Deadline: September 5, 2024
How to Apply:
Qualified candidates are invited to submit their CVs via Telegram at https://t.me/lyumary16 or contact 0943807171.
